Context: improving the digital accessibility of Keolis Lyon’s web services
Among the priority issues at Keolis, digital accessibility and inclusion are powerful drivers of innovation. The goal is simple: to make services more user-friendly, more accessible and more inclusive.
In Lyon, Keolis has thus implemented a module, developed by FACIL’iti, which adapts the screen display to the user’s disability or difficulty, on the passenger information site of the metropolitan area (TCL.fr). In fact, a portion of the population live with permanent or temporary vulnerabilities that make it harder for them to navigate the internet: difficulty reading due to age, illness (for example, cataracts), a condition (for example, colorblindness), motor symptoms related to a condition (for example, Parkinson’s disease), or a cognitive disorder (for example, dyslexia).
Too often, difficulty accessing information can become a major hurdle to using public transit. When preparing a trip in advance, the FACIL’iti solution helps to provide more comfortable navigation and access to information.